We attach great importance in protecting and respecting your privacy. The purpose of this policy is to inform you about our practices regarding the collection, use and sharing of information that you provide to us through our website.
We kindly ask you to read this document carefully to learn and understand our practices regarding the processing of your personal data that we implement.
- The collected information.
We collect and process the following data:
2.1. The communicated information.
By using our website, when you fill in the forms, you are required to send us information, some of which may identify you (“Personal Data”).
2.2. Collected information.
In case you are connected to our services using the functionalities of social networks, we will have access to some of them in accordance with the general conditions of use of the social network concerned.
During each of your visits, we collect, in accordance with the applicable legislation and with your consent, where applicable, information about the devices on which you use our services or the networks from which you have access to our services, such as your IP addresses, connection data, the types and versions of browsers used, the types and versions of plugins of your browser, operating systems and platforms, and information about your browsing experience on our Platforms.
2.3. Duration before data archiving.
Your Personal Data is archived until the end of the following periods:
• 5 years after your last use of our website, if you have not closed your account.
The following categories of Personal Data may be saved for different periods of time:
• Financial data (e. g. payments, refunds, etc.) are kept for the duration required by the applicable tax and accounting laws.
In case your account has been suspended or blocked, we keep your data for a period from 2 to 10 years from the date of suspension in order to avoid any circumvention made by you of the rules which are valid on our Platforms.
- Data uses.
We use the data that we collect in order to:
Execute the contracts concluded and provide you with the information and services requested.
Send you information about our services (such as booking confirmations) by e-mail, SMS or any other means of communication.
Collect your payments or send you the money collected for your account.
Give you access and allow you to communicate with our member relations department.
To inform you of changes to our services.
Verify the information contained in your passport, driver’s license, identity card or any other identity document that we may have collected when you register or use our Platforms.
Manage our Platforms and carry out internal technical operations within the framework of problem solving, data analysis, tests, research, analyses, studies and surveys.
Improve and enhance our Platforms, in particular to ensure that the display of our content is adapted to your device.
- Information transmission.
When using our services, some of your information is transmitted to the immigration authorities of the countries where you want to visit.
We only share your data with third parties mentioned above in the following cases:
When we use a service provider in connection with the performance of any contract between you and us or to provide or improve our services (for example, in connection with payments made by credit card).
We publish the notices you write as part of our notice system on our Platforms. These notices, which contain your first name and the first letter of your name.
When we use suppliers of search engines and analytical solutions to improve and optimize our Platforms.
When we have a legal obligation to do so or if we believe in good faith that it is necessary to respond to any claim against us, comply with any legal request.
- Saving and storing your data.
We retain your Personal Data in the European Union. However, it is possible that the data we collect when you use our Platforms may be transferred to other countries, some of which may have less protective data protection legislation than that in force in the country where you reside.
This is particularly the case for data transmitted to our subcontractors located outside the European Union, particularly in the United States.
- Your rights to your personal data.
6.1. Once provided by the applicable law, you have the right to obtain a copy of your personal data held by us. Before responding to your request, we may verify your identity and ask you to provide us with more information to respond to your request.
6.2. We will strive to respond to your request in an appropriate time and, in any event, within the time limits set by law.
You can also modify or delete this information by contacting us directly by e-mail.